We are, as they say, living in austere time. The stringent budget cuts that being forced on local councils are impacting in many different ways. But how do we manage such changes to our services. Staff are agitated and scared! The risk is that the impact of the changes will spiral out of control if unamaged.

Sean Langley is the much respected mangement expert. Author of the essential "The Phat Contoller" and Benefit Magazine's "Follow the Leader", Sean has critial words of advice.